When we have an employee who seems to be struggling with part of the job, we think back and exclaim “but she was trained!”
Often a person has been “trained” but still does not adequately complete the job duties.
There are multiple reasons “training” doesn’t succeed:
- It was not comprehensive enough- just covering the basics does not convey enough information
- It was given too fast in too short a period of time (everyone learns at a different rate)
- The trainer only demonstrated the skill, and did not have the trainee practice it twice with coaching
- Training did not match the learner’s best learning method (Some people learn better by listening, some via doing it, some by reading)
- The trainer did not have adequate knowledge or verbal skills to impart all informa tion (if someone knows 70% then they train 70% of that and trainee gets 49% of it.
The basic solution is to re-visit the skill or knowledge that needs to be taught, and to systematically review this information.
Seasoned trainers also regularly check to make sure the trainee is absorbing the information, by asking for some sort of demonstration of learning. (“Okay, now I would like you to show me how you would enter a new order.”)
Once you have verified that the person was adequately trained or re-trained, you need to keep the knowledge active. Give the person the opportunity to use it periodically and coach for improvement.
If you don’t see improvement over time then you have your answer “will training help?” – and look for other causes (usually job fit related).
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