Last week I had very similar conversations with general managers at two very different businesses. They both had teams that seemed to be less focused, productive and efficient the more time they had. One is a seasonal business where everyone works overtime for 4 months and then have very little to do during the off-season. […]
If your firm lacks these 7 systems, it creates a bottleneck that flattens sales, prevents great customer experiences, and reduces profits.
Last week I was speaking with a small business owner who told me “you aren’t telling me anything I don’t know… but HOW do I get my team working together to grow the business.. HOW do I get out of overwork and overwhelm?” In a sentence, his firm lacks Accountability. But what can/ should he […]
Many organizations realize that “prior job experience” is only one element that determines success in a job role. Since 82% of managers are in the wrong job— mid-size and large employers are looking toward other indicators to use for selection, career paths, training and development.
A client was mentioning his frustration with a fairly new employee, when these words were uttered “He seems disorganized, after one year.“ This person had 5 years of experience in a similar role and was hired with high expectations to come onboard, quickly learn the job, and start taking on more client work and responsibility […]
How do you possibly find out the needs and motivators for each person on your team, and then maximize their strengths and give them what they desire? After all, your team is made of individuals, all with their own strengths, weaknesses (or as I like to call them, “areas of non-fit”), personality quirks and idiosyncrasies. […]
A new software for small business owners is called “17 hats” – and I think this accurately reflects the roles of a small business owner. You are chief everything officer (sales, people, operations, marketing, accounting, customer service), cheerleader and spokesperson, and as my family says “chief bottlewasher!” (if it needs to get done, you will […]
The average manager has 2-3 weeks of paid vacation each year, but most do not use every day off. Time Magazine cover article for the 6/1/15 edition asked “Who Killed Summer Vacation?” In fact, this has become so prevalent, there is a commercial featuring kids asking “can we just have one more day?” Pretty heartbreaking! […]
Perhaps you are you frustrated by a poor performer, so you avoid her as much as possible (you don’t want to be mean.) Or you are getting tired of mentioning the same instructions to the new employee, so you have stopped giving him guidance at all. Or you are “too busy” putting out fires and […]
Zenger Folkman report that employees who are the most satisfied and committed work for leaders who do 4 crucial “behaviors that focus on achieving challenging goals” Inspire them to high levels of effort Energize them to achieve exceptional results Create an atmosphere of continual improvement Skillful at getting them to stretch for goals that go […]
- 8 Reasons You Don’t Have a Reliable TeamMay 15, 2017 - 1:26 pm
The (busy) life of a small business owner When you started (or joined) your business, you did a lot of work yourself. As the business grew, you added staff to take care of the daily “work” yet you never seem able to get yourself out of everyday responsibilities. Your days are busy but progress is […]