Which Do You Want- a Culture of Results or Culture of Caring?

Which Do You Want- a Culture of Results or Culture of Caring?

According to a very informative and detailed Harvard Business Journal chapter, there are 8 different and distinct “Cultures” in organizations.

If you are looking to increase your organization’s performance in a positive way, you might choose to shift your culture to include characteristics from both Results and Caring.

Here are some excerpts from the main article, describing both types and how they can be combined:

Results is characterized by achievement and winning. Work environments are outcome-oriented and merit-based places where people aspire to achieve top performance. Employees are united by a drive for capability and success; leaders emphasize goal accomplishment

 

Caring focuses on relationships and mutual trust. Work environments are warm, collaborative, and welcoming places where people help and support one another. Employees are united by loyalty; leaders emphasize sincerity, teamwork, and positive relationships.

 

It is common to find organizations with cultures that emphasize both results and caring, but this combination can be confusing to employees.

Are they expected to optimize individual goals and strive for outcomes at all costs, or should they work as a team and emphasize collaboration and shared success?

 

The nature of the work itself, the business strategy, or the design of the organization may make it difficult for employees to be equally results focused and caring.

Each of the 8 culture types can be effective if properly aligned with strategy and leadership behaviors.

For a small or mid-size organization, much of the direction is set by one or two owners, and based on their personality and core values.

Clarity around the strategy, core values and then the what and how of expected results is imperative for any organization to function at it’s best. That is why many business planning frameworks, such as the One Page Strategic Plan and Entrepreneurs’ Operating System start with Mission, Vision and Values before even defining Strategy.

As Peter Drucker is credited for saying “Culture eats Strategy for breakfast…”

For more inspiration, see this Slideshare overview of 12 Reasons Culture Eats Strategy for Lunch.

Work Expands to Fill The Time

Work Expands to Fill The Time

Last week I had very similar conversations with general managers at two very different businesses.

They both had teams that seemed to be less focused, productive and efficient the more time they had.

One is a seasonal business where everyone works overtime for 4 months and then have very little to do during the off-season. Yet despite the “extra” time, the wish list of improvement projects never seems to be completed.

The other business sells short-term consulting solutions to clients, so they are “all hands on deck” for 1-2 months and then may only have smaller tasks to fill in between the big installations. Yet during a slower schedule, clients wait a bit too long for response to their smaller requests.

You may see this in your own business, or in your own week. I know that I sometimes don’t have a large list of “done” items when I have a whole day to work on them, but can check off 1-2 proactive items in a few hours between client meetings.

The cause: What you are witnessing is an actual documented sociological principle I learned in college:

“Work expands to fill the time.”

The solution: plan, develop work habits, and track for accountability

  • make a list of what needs to be accomplished – whiteboard on the wall or online tool such as asana.com
  • plan the week with your big 3 (projects, not just ongoing work)
  • begin each day tackling the next priority item
  • end each day re-prioritizing what to focus on the next day
  • review regularly, track progress and expect results
  • remember that deadlines are motivational– pre-schedule a time to review a specific outcome

These steps will improve your own focus on activities that achieve results.

They also work well to focus your team members, build their work habits and hold them accountable.
The key is planning with progress reports in a weekly coaching conversation.

Perhaps take this Friday afternoon to plan out a few items on your “wish list” and then assign one 90 minute task to each day next week to make progress on the first one.

 

Image courtesy of imagerymajestic at FreeDigitalPhotos.net.

 

Is Accountability a Pink Elephant?

Is Accountability a Pink Elephant?

Last week I was speaking with a small business owner who told me “you aren’t telling me anything I don’t know…
but HOW do I get my team working together to grow the business..
HOW do I get out of overwork and overwhelm
?”

In a sentence, his firm lacks Accountability.

But what can/ should he do?

To quote an owner who has made this transition: “Knowing doesn’t make the difference.. it is Doing that matters.”

We talk about Accountability as if it is a “thing” that other companies have but we can’t seem to find, an elusive dream, a pink elephant.

Accountability is not something that is “done” to people but a contract between you (as coach) and your team member.

They know the Right Things to do, how and when to do them, what Right looks like, and agree to Get’r Done (said in your best Jeff Foxworthy voice).

It’s a process of being clear, getting people to commit, and then coaching with feedback, re-direction, praise, follow-up and sometimes tough love. It’s the proverbial “holding someone’s feet to the fire” or “inspecting what you expect.”

It’s also important that you have process to setup, agree to and expect Accountability.

The aforementioned owner thought his main problem was “finding better people”– yet a “better employee” will not be much more effective in a team who lacks accountability as a system.

Here are two quick videos from leaders on the accountability front to explain more:

From the Zenger Folkman group’s author Kathleen Stinnett, Accountability Success in Coaching

Great overview from Roger Connors of the Oz Principle: Steps to Accountability- Above the Line and Below the Line

He seems disorganized… after one year

He seems disorganized… after one year

A client was mentioning his frustration with a fairly new employee, when these words were uttered “He seems disorganized, after one year.“

This person had 5 years of experience in a similar role and was hired with high expectations to come onboard, quickly learn the job, and start taking on more client work and responsibility to free up the owner’s time.

But you may have been in this situation before.

The person takes a bit more time than expected to “learn” the job (or at least your systems and procedures). And he does the activities of the job adequately, but doesn’t achieve the results you expected. Or take on a larger role or more responsibility that you would like.

So you spend more time monitoring and coordinating work, and feel like you still can’t delegate anything off your to-do list.

He is a stable employee in the role but the growth and impact is not what you wanted at one year.

So you are questioning the root cause of the performance gap:

  • Are the expectations clear?
  • Does this person want the role I thought I hired him for?
  • Will training help?
  • Is this even the right person?

This is a challenge for even the most seasoned People Coach.

To uncover the true cause of the gap between what an employee is doing and what you expect in the role, you need to “evaluate for job fit.”

To assist in this detective work, I have created an article and template to guide you.

Download the “Job Fit Performance Maximizer” here.

 

If Not You, Who is Coaching Your Team?

If Not You, Who is Coaching Your Team?

A new software for small business owners is called “17 hats” – and I think this accurately reflects the roles of a small business owner. You are chief everything officer (sales, people, operations, marketing, accounting, customer service), cheerleader and spokesperson, and as my family says “chief bottlewasher!” (if it needs to get done, you will do it.)

So it is no wonder you feel like you don’t have time to coach your team members monthly (much less weekly).

And no doubt some people on your team are easier to coach than others, so you tend to procrastinate in delivering feedback or talking about what would challenge and motivate them.

The data is clear—employees don’t just want daily task discussions (called “Managing by Wandering Around” by Tom Peters)—

Employees want to know how they can contribute, what is the purpose of their work, feedback on results, and that there are opportunities to develop and maximize their strengths at your organization.

This means you need a development plan for each person, coupled with regular two-way discussion on their aspirations and challenging assignments that meet their desired career path. (That is what we mean when we say “coaching.”)

If all of your conversations center around “what are you working on today” then they feel ignored, and will lose interest, commitment, and engagement in your job. (Reminds me of the joke – “I feel like a mushroom, left in the dark and fed manure.”)

Ultimately these unnoticed people will seek employment elsewhere where they can feel appreciated, a sense of accomplishment and contribution.

Or worse, stay in your job as “actively disengaged” working against your team. (Read my article—Want Employees to Tune Out? Ignore Them to find out the huge cost of the disengaged).

Every small business owner or manager can be a motivational, positive, and appreciative leader and implement a rhythm of weekly coaching conversations.

You just need a blueprint and training, and the willingness to learn and get outside your comfort zone to start having real conversations with your staff.