If your firm lacks these 7 systems, it creates a bottleneck that flattens sales, prevents great customer experiences, and reduces profits.
Most small business owners want two things from their business- a reasonable Profit for all their hard work, and the freedom to enjoy their Personal life (both in the business and outside it).
However, they often neglect the 3 other P’s that will create the Profit and Personal life they want.
I do it, you do, everyone (except the birds and bees) does it… spend time on the WRONG things. Managers and owners spend our time coaching and training our People to be more focused, more effective, more productive… but are we? As a fan and follower of Laura Stack (the self-proclaimed “Productivity Pro”), I was […]
Many organizations are starting to realize that “prior job experience” is only one element that determines success in a job role. (Especially after we have seen new hires with “tons of experience” be less than stellar performers). Since 82% of managers are in the wrong job— mid-size and large employers are looking toward other indicators […]
Many organizations realize that “prior job experience” is only one element that determines success in a job role. Since 82% of managers are in the wrong job— mid-size and large employers are looking toward other indicators to use for selection, career paths, training and development.
A client was mentioning his frustration with a fairly new employee, when these words were uttered “He seems disorganized, after one year.“ This person had 5 years of experience in a similar role and was hired with high expectations to come onboard, quickly learn the job, and start taking on more client work and responsibility […]
How do you possibly find out the needs and motivators for each person on your team, and then maximize their strengths and give them what they desire? After all, your team is made of individuals, all with their own strengths, weaknesses (or as I like to call them, “areas of non-fit”), personality quirks and idiosyncrasies. […]
Zenger Folkman report that employees who are the most satisfied and committed work for leaders who do 4 crucial “behaviors that focus on achieving challenging goals” Inspire them to high levels of effort Energize them to achieve exceptional results Create an atmosphere of continual improvement Skillful at getting them to stretch for goals that go […]
“Doing performance coaching right means 42% higher productivity.” (Bersin report: High-Impact Performance Management: Using Goals to Focus the 21st-Century Workforce) The jury is not still out, the key to the care and feeding of great employees is coaching them clearly, positively and often. In fact, based on a recent survey, the Zenger Folkman group (authors […]
My last article (Always a Crisis- Part 1) gave an example of “Chase” – a newly promoted supervisor who is struggling with his promotion to a new role. I outlined the three main causes of performance gaps and four action steps to uncover the underlying cause and related solutions. Once you identify the source and […]
- 8 Reasons You Don’t Have a Reliable TeamMay 15, 2017 - 1:26 pm
The (busy) life of a small business owner When you started (or joined) your business, you did a lot of work yourself. As the business grew, you added staff to take care of the daily “work” yet you never seem able to get yourself out of everyday responsibilities. Your days are busy but progress is […]