Get the Guide: 8 Reasons You're Stuck in the Day-to-Day & Don't Have a Team You Can Rely On
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Building Your Team: Right People, Right Jobs
Coaching: Accountability & High Performance
Dashboards: Tracking Results & Linking to Rewards
Owner’s Role: Design & Roadmap
Recent Articles by Diana Southall
Tips and strategies to grow your team and your business.
Is it time to focus and finish your projects for this quarter? Before you answer, click here to read my article from two weeks ago-- "Why Aren't You Finishing Projects (Part 1)." Here are my thoughts on "Why Aren't You Finishing Projects - Part 2": The main answer...read more
You, small business manager, want to improve things. I will bet dollars to Freddy’s Famous Buffalo donuts that you have a "wish list" of projects you want to implement, and you have started some of them. Yet your office (and mine) is littered with books unread,...read more
The most important step in bringing accountability to your team -- be Consistent! If you don't "inspect what you expect" ... then some things will get done, but many will be forgotten. One of the most persistent complaints I hear from employees of small business is...read more
The People Plan strategy session gave me an instant plan with what I needed to stop doing, and what I could train my manager to take over right away…
- owner, international wholesale supplier
After we defined the ideal customer service flow, we changed job roles and team assignments, resulting in a 36% increase in sales the next month.
- HR Director, logistics company
The People Plan process is so straightforward it takes the guesswork out of figuring out if we have the right roles for our current team and the gaps we need to hire to fill as we grow.
My employees responded very positively to being involved in defining their roles and crafting their training plan with me, and I love that they are excited about tackling challenging projects as part of their development.
- owner, residential service delivery
We were trying to get our machine operators to care about tracking their hours and material, once we involved them in our dashboard design and communicated results every month, they became the biggest supporters!
- CEO, light manufacturer
We had a detailed business strategy and goals, but we had not linked this with individual and company performance. The dashboard development process helped us communicate the actual results each department needed to achieve so that we could hit our goals.
- Chief Operating Officer, marketing agency