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Owner’s Role: Design & Roadmap
Recent Articles by Diana Southall
Tips and strategies to grow your team and your business.
As we look to finish the year strong, today I am talking about report cards. Kids may not enjoy getting them in school, but as a parent, I find them a valuable tool to monitor progress, compare their results to their peers, get feedback when results are not...
“The only way to grow a company is to grow the people first.” Verne Harnish, in his book Scaling Up. As I told you in my last article, People are essential to your company’s growth and success. But… do you have the Right People doing the Right Things, with clear...
I am just back from presenting "Scaling Up Your People for Growth" two times last week-- one to a startup incubator and once for the Scaling Up Workshop in Niagara on the Lake with established growing companies. (Take a look below for a short summary of the "People"...
The People Plan strategy session gave me an instant plan with what I needed to stop doing, and what I could train my manager to take over right away…
- owner, international wholesale supplier
After we defined the ideal customer service flow, we changed job roles and team assignments, resulting in a 36% increase in sales the next month.
- HR Director, logistics company
The People Plan process is so straightforward it takes the guesswork out of figuring out if we have the right roles for our current team and the gaps we need to hire to fill as we grow.
My employees responded very positively to being involved in defining their roles and crafting their training plan with me, and I love that they are excited about tackling challenging projects as part of their development.
- owner, residential service delivery
We were trying to get our machine operators to care about tracking their hours and material, once we involved them in our dashboard design and communicated results every month, they became the biggest supporters!
- CEO, light manufacturer
We had a detailed business strategy and goals, but we had not linked this with individual and company performance. The dashboard development process helped us communicate the actual results each department needed to achieve so that we could hit our goals.
- Chief Operating Officer, marketing agency