If your firm lacks these 7 systems, it creates a bottleneck that flattens sales, prevents great customer experiences, and reduces profits.
Most small business owners want two things from their business- a reasonable Profit for all their hard work, and the freedom to enjoy their Personal life (both in the business and outside it).
However, they often neglect the 3 other P’s that will create the Profit and Personal life they want.
I do it, you do, everyone (except the birds and bees) does it… spend time on the WRONG things. Managers and owners spend our time coaching and training our People to be more focused, more effective, more productive… but are we? As a fan and follower of Laura Stack (the self-proclaimed “Productivity Pro”), I was […]
If your soccer team cannot see the goal post, and players don’t know what steps they need to take to score a point (can I use my hands?), you can’t expect to win many games. You can always hope the other team is more clueless. Yet most managers (even at large employers) do not let […]
Determining the cause of a performance issue can be like being a detective– here is a list of 5 major reasons employees “don’t do the job” with possible solutions. (See part 2 for 5 more). Source: Expectations 1. They don’t know what to do 2. They think they are doing it Solution: I read many job […]
Our prior article What Drives Engagement? listed the top 10 engagement drivers. Two areas impact employee perceptions of what the organization values (category 2): #1. “(My boss) sets high personal standards” Share what excellence and success looks like in their job (do you have any key performance indicators to discuss/ share/ track?) Hold everyone accountable to do […]
Our recent blog post showed that employees desire more appreciation and recognition, so here is a quick template for you to develop your own semi-formal recognition program. (If you involve your team members in the development process, we will give you bonus points). •List 3 ABC’s (ABC- attitudes, behaviors and contributions) that would improve your […]
Most small business/ small organization managers interact regularly with their staff members—assigning and coordinating work, answering questions and approving decisions, coaching on skills or techniques, “putting out fires,” and inquiring about progress and status of tasks you assigned. This is an effective management technique, once dubbed “Management by Wandering Around” by Tom Peters and even […]
95 days until Christmas… If you are like most small business owners and managers, you started out 2012 with awesome plans: We want to grow our business, install that new computer program that will save us time, survey our customers and improve the service they get, (insert your goals here)! How did these work out? […]
- 8 Reasons You Don’t Have a Reliable TeamMay 15, 2017 - 1:26 pm
The (busy) life of a small business owner When you started (or joined) your business, you did a lot of work yourself. As the business grew, you added staff to take care of the daily “work” yet you never seem able to get yourself out of everyday responsibilities. Your days are busy but progress is […]