If your whole crew fell in, who would you save?

If your whole crew fell in, who would you save?

I remember a vivid scene from the movie “Master and Commander” when the captain (Russell Crowe) decided to leave a sailor overboard, instead of saving the crew member but endangering the whole ship. <PS A great movie about leadership, and reminded me of the Hornblower series I read as a nerdy kid.>

Luckily our business is not life or death, and this is a tough decision that you will not have to make.

However, when you choose to keep onboard the crew members who are “dragging down” the team, you are essentially slowing or sinking your ship.

So consider—if everyone fell overboard, who would you “save” and why? (This is sometimes call the lifeboat drill.)

Now you have two lists—one to save (your best performers and solid citizens) and your list of the ones you would leave behind.

Before I get irate comments—let me be clear I am not advocating “throwing someone overboard” as a solution.

What I am suggesting is that you take each person that was on the “leave behind” list and do four important things:

  1. Systematically and objectively identify this person’s strengths and improvement areas
  2. Consider how the strengths can be re-deployed into another set of tasks or role
  3. Create a list of crucial and immediate changes required
  4. Meet with this employee to discuss 1-3 and create a plan to bring this person back on the crew list

Almost all of your low performance employees can be improved with a combination of change in role and expectations.

You can learn more about how to identify the three main reasons someone isn’t keeping up (gap in ability, motivation or values) in our webinar “Evaluating Your Current Team for Job Fit.”

See our current webinar schedule here: People Plan Webinars


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12 No Cost Ways to Reward Your Employees

12 No Cost Ways to Reward Your Employees

The beginning of a new year and also that time of year when employee thoughts turn to… (well on the East Coast everyone is thinking wistfully of spring) “When am I going to get a pay increase?”

Thanks to 50 years of prosperity and a small dose of influence from union contracts, the American worker has been conditioned into thinking (expecting) that they will get a regularly schedule raise in pay in January. The legacy of 20 years of consistent pay practices lives on.

I don’t need to rehash the economic news of the last 6 years, but pay increases since 2008 have been well below the former 3% standard set by the prosperous years, and wage freezes and 18-24 spans between increases are fairly common.

If you are smaller employer or one who has limited profits to continually raise your payroll budget 3% every year, how will you possibly attract great people and retain your top performers?

The good news is that you actually have 12 non-financial ways to reward your employees. Here is a list with some possible solutions.

1. Voluntary (employee paid) benefits—many employers now offer the option for employees to purchase additional benefits at their own cost. The employee typically receives a lower cost for the coverage and it may have tax advantages.

Solution- insurance plans- dental insurance, long term disability or life insurance

2. Work itself– the number one factor in job satisfaction is a sense of achievement. Ask employees how you can improve their work with more variety, sense of purpose or meaning, and challenging assignments

Solution- give your high potential employee a project to manage

3. Autonomy— show of hands- who likes to be micromanaged? Anyone? If you train someone and give appropriate guidelines you can trust the work will be done as needed.

Solution: consider the last 5 questions that someone “ran by you” – is there nugget of wisdom you can share so that you do not have to be consulted or are you just being the chief problem solver?

4. Work load— are you overloading your best performer because she will always take on more and get it done? Does this sound like a recipe for burnout?

Solution: ask your busiest person what you can take off their plate, and then create a plan to do this immediately

5. Resources one of the top reasons people leave their job is because they do not have the tools to do the job properly

Solution: have a meeting to list out hassles and pick the biggest time waster to that inexpensive resources or tools will improve

6. Reliable coworkers– If you have ever worked with someone is who not pulling their weight, then you know how this can make you hopping mad. People have one of three responses: work harder and put up with the slacker, work less so that you don’t feel taken advantage of, or look for another job. If you allow lower contributions you are actually driving out the good performers. And then you are left with the lowest ones.

Solution: If you know who is your weakest link do not wait to have a crucial conversation (see feedback below). Sometimes you have a sense someone is not doing their best but others cover for that person so you don’t know the full extent of the gap. Also allow confidential opportunities to get this feedback from your team.

7. Performance discussions- Yes everyone hates the “performance review,” but on the flip side employees want the opportunity to talk about their role, aspirations and to be appreciated for all their hard work.

Solution: change up your process- stop focusing so much on putting a numerical rating on last year, and more about how the last year provided insights for how to reach goals for this year. I when I say goals I mean how the employee can reach his/her goals within the job.

8. Feedback- Employees expect you to tell them right away if they are not meeting expectations. And they should expect that you deliver this feedback in a positive and constructive manner.

Solution: If you are not comfortable delivering constructive feedback then I suggest reading a few books (101 Tough Conversations is a good start) and then starting small. Trust me, your other employees will thank you for finally have those crucial conversations.

9. Recognition- Timely and targeted public praise is only the cheapest and most powerful reward tool a manager has. If you don’t know what to recognize then you need to sit down and make a list of what behaviors will reach your organization’s goals this year.

Solution: Be on the lookout for a person that did something terrific that is on your list of things to recognize, and publicly praise in your weekly team meeting (you have one, right?)

10. Training and development– Most people want to feel that we are “good” at our job and will be frustrated or demoralized if something is too difficult. A lack of challenging work is also a main reason people look for another job, so you may want to continually upgrade the knowledge and skills so that people don’t get bored. It’s a win-win- employees feel valued and broaden their knowledge and capability, and now you have an employee who can contribute and perform more.

Solution: employees may not be open about their so you want to ask find out what training would dramatically improve performance or if they want a new challenge.

11. Opportunity for Advancement– Surveys show that about half of employees feel there is not a chance for promotion at their employer. For the generation Y who will comprise almost half the workers in the US, a clear career path and opportunities to advance is the top reason for job engagement.

Solutions: If you want people to be loyal, committed and willing to go above and beyond (aka engaged), identify and share the “next” job (not necessarily in management), the change in duties and responsibility, and a training plan to develop into that role.

12. A great boss (I mean coach)- as the saying goes, people leave supervisors, not companies. If you feel unappreciated, criticized, or just plain frustrated by your direct manager you will consider looking for a new one. Coaches are clear about the goals, deliver feedback and train in a positive supportive and appreciative way, and focus on improvement.

Solution: There are so many books and training on how to be a coach and not a boss, but it might help to ask some of the employees you trust where you should work first. We all have blind spots and perhaps a few key changes will dramatically change how you are perceived and the impact you make.

Want to learn more about how to use Total Rewards to attract, engage and retain your best teammates?


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Resources – Training & Development

This module focuses on how to create action plans and the steps to identify and groom people for advancement within the organization, helping you build a team of skilled and involved employees that do a great job.

Videos

Training 6 – Training and Development Action Plans

Documents

Articles

 

To your People success,

-Diana Southall, People Coach and creator of the People Plan™

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If you are ready to create your own People Plan, learn more about our Toolkit resources.

Engagement Driver #4-  Development Opportunities

Engagement Driver #4- Development Opportunities

Our prior article “What Drives Engagement?” listed the top 10 engagement drivers.

Three areas impact employee perceptions of available development and career opportunities (category 4):

1. Enjoy challenging work assignments that broaden skills

2. Improved my skills and capabilities over the last year

3. Have excellent career advancement opportunities

Many people are comfortable and happy in their current job and do not wish to take on additional responsibilities.

Others crave challenging work and the opportunity to learn and grow. A key component in keeping the second group of employees at your organization is to figure out how to meet these needs.

If you are small business, you usually do not have a “career paths” or a training department. However, you have many informal opportunities for additional development—these include cross-training, job enrichment, project assignments, and team lead opportunities.

It is always best to have a “back up” for each role– and developing someone as a  backup cross-trains another team member and gives a sense of skill development. Job “enrichment” means learning a bit deeper or broader on current tasks, such as increasing knowledge of accounting principles or equipment repair. We can always learn more about the work we do.

Even if your organization does not have “layers of management,” some employees are interesting in a newly emerging role of team leader. Team leaders are the “go-to” people who peers ask for help or to get another opinion for a decision. They often assist managers with routine supervisory tasks such as scheduling, assigning specific work, compiling reports, and side by side skill training. You may have someone now that is informally in this role.

Three steps you can take NOW to improve employee perceptions of development opportunities

  1. Think of one project or ongoing task that would be a stretch assignment for a team member, and delegate to someone with the competencies to accomplish.
  2. Spend 30 minutes one morning each week meeting with a team member to discuss “What skills or knowledge do you want to develop in the next year? How can this be accomplished?” Then create a timeline and action plan to achieve.
  3. Identify and start developing a team leader: If you have a great performer with interpersonal skills and a desire for additional responsibility, start with delegating a routine team task (scheduling, weekly project report, train new employee). If this person continues to grow in this role, create a team leader position with specific responsibilities and coach to achieve.

Two articles for more reading

For a source of stretch assignments, read our People plan article: “Too busy to delegate

Inc Magazine article How to Tell If Your Employees Are Bored


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Study Finds 10 Key Competencies for High Performers

Study Finds 10 Key Competencies for High Performers

The Corporate Executive Board Company (CEB) analyzed performance based on information from more than 20,000 managers and their employees (40 organizations across the globe).

They found 10 competencies differentiated and identified “high performers” able to succeed in our volatile, changing “new work environment.”

These competencies can be categorized into three key areas – adapting to change, working collaboratively, and applying judgment:

Adapt to Change
• Organizational awareness
•Self-awareness
•Proactivity
•Learning agility

Work Collaboratively
•Teamwork
•Influence
•Technical expertise

Apply Judgment
• Prioritization
•Problem solving
•Decision making

According to their research, these competencies are found in about 5% of the working population. They also suggest that “The competencies essential to strong performance in the new work environment are best developed through on-the-job experience with a single company over time.”

What can your small or mid-sized organization due to develop at least part of your staff into high performers by focusing on these skill sets?

Read the full report at:

Identifying and Enabling the New High Performer


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