Posts

9 Benefits of a General Manager in your Small Business

9 Ways a General Manager Will Benefit Your Small Business

Over the years, you built your small business on step at a time. Your hired more staff to sell and service your clients, then you added an office manager and/or an accounting manager. With each hire you expected to get “freed up” to act like an owner, not an employee. Yet you are “crazy busy” every day– getting sales, monitoring […]

Employees “get” their purpose with cascading goals

The Balanced Scorecard Institute calls it “cascading goals.” I love this term, because you can visualize how the organization has a strategy and a big goal for the year, and important bits cascade down to departments (sales, customer service, production, even accounting). Then the department manager lets each employee know how they contribute to this […]

Thanks for the $500 :(

More than half of for-profit employers pay out some sort of “year-end bonus” – sometimes it’s called incentive, profit-sharing, distribution, bonus checks. I heard two examples this month of employees who were actually disappointed/ mad after receiving a fairly generous bonus! Many well-meaning employers have one of these “plans” but there are two key problems […]

What Drives Engagement?

Top ten global engagement drivers You have at least met (if not work with) someone who is NOT engaged– they show up and barely do the job. What can be a delight for co-workers and managers is someone who is “actively engaged.” Engagement is when an employee expends discretionary extra effort in their job— studies […]