Over the years, you built your small business on step at a time. Your hired more staff to sell and service your clients, then you added an office manager and/or an accounting manager. With each hire you expected to get “freed up” to act like an owner, not an employee. Yet you are “crazy busy” every day– getting sales, monitoring […]
Most small business owners want two things from their business- a reasonable Profit for all their hard work, and the freedom to enjoy their Personal life (both in the business and outside it).
However, they often neglect the 3 other P’s that will create the Profit and Personal life they want.
Perhaps you are you frustrated by a poor performer, so you avoid her as much as possible (you don’t want to be mean.) Or you are getting tired of mentioning the same instructions to the new employee, so you have stopped giving him guidance at all. Or you are “too busy” putting out fires and […]
The Balanced Scorecard Institute calls it “cascading goals.” I love this term, because you can visualize how the organization has a strategy and a big goal for the year, and important bits cascade down to departments (sales, customer service, production, even accounting). Then the department manager lets each employee know how they contribute to this […]
Determining the cause of a performance issue can be like being a detective– here is a list of 5 major reasons employees “don’t do the job” with possible solutions. (See part 2 for 5 more). Source: Expectations 1. They don’t know what to do 2. They think they are doing it Solution: I read many job […]
As your business grows beyond just a single owner in the role of general manager, you begin to build team of managers and senior professionals. You find people who are willing to come onboard and help you build the business, and they are committed and loyal and hardworking. They came to work for your company […]
The beginning of a new year and also that time of year when employee thoughts turn to… (well on the East Coast everyone is thinking wistfully of spring) “When am I going to get a pay increase?” Thanks to 50 years of prosperity and a small dose of influence from union contracts, the American worker […]
More than half of for-profit employers pay out some sort of “year-end bonus” – sometimes it’s called incentive, profit-sharing, distribution, bonus checks. I heard two examples this month of employees who were actually disappointed/ mad after receiving a fairly generous bonus! Many well-meaning employers have one of these “plans” but there are two key problems […]
Top ten global engagement drivers You have at least met (if not work with) someone who is NOT engaged– they show up and barely do the job. What can be a delight for co-workers and managers is someone who is “actively engaged.” Engagement is when an employee expends discretionary extra effort in their job— studies […]
- 8 Reasons You Don’t Have a Reliable TeamMay 15, 2017 - 1:26 pm
The (busy) life of a small business owner When you started (or joined) your business, you did a lot of work yourself. As the business grew, you added staff to take care of the daily “work” yet you never seem able to get yourself out of everyday responsibilities. Your days are busy but progress is […]