Blog
Unfortunately, unhappiness compounds
Seth Godin- post 3/26/12: Unhappiness compounds. Unaddressed, it compounds into frustration. And frustration is the soul killer, the destroyer of worker and customer relationships, loyalty and progress. The solution is pretty simple: address the unhappiness. Change...
13 Total Rewards For Employee Satisfaction — It’s More than Pay!
If pay were the only reason employees worked, only the highest-paying employer would have staff and no one would work at not for profits! Employees look at more than just compensation when they consider a job offer or when they consider leaving your organization—they...
HR is not a department – it is what your managers should be doing!
Let us take a moment to describe what Human Resources Management really is. Most people think of the administrative side of "HR," that department that handles payroll and benefits and record keeping. While important, HR administrative does not make you any money...
Success story– Re-Designed People Process
"It's poorly designed and executed processes that suck up large amounts of money, time, and energy – and ultimately lead to a frustrating employee and customer experience."- Verne Harnish (MIT professor and founder of Gazelles and Entrepreneurs’ Organization). The...
The Employee-Customer Profit Chain
Do employees like their jobs? Why should owners and managers care? Quote: “More than 100 top-level executives at Sears, Roebuck and Co. spent three years rebuilding the company around its customers. In this excerpt from their article in the Harvard Business Review,...
Is there a “happiness advantage” in personal performance?
Do you want to have greater happiness, fulfillment and success in your personal life? The Happiness Advantage by Shawn Anchor is a new book in the burgeoning field of positive psychology that argues this is the appropriate order of events. The book has seven positive...
Who are the Right People?
"If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood and sweat and tears." -Simon Sinek (Start with Why?) Is the best employee the one that has great...
Getting an employee “back on track”
Most managers have had this happen… a good employee seems to lose her enthusiasm. She tends to do just enough to “get by” – work is completely adequately and basically on time, but not to level she used to do. Perhaps you consider there might be a personal reason...
What should the “boss” do?
The top person of an organization has a range of possible roles and background, such as a seasoned executive, a third generation business owner, a manager who started at “the bottom” and worked her way up, a new entrepreneur, or the managing partner in a partnership....
“The Care and Feeding of High-Potential Employees” HR Magazine article
A 2010 survey by the Corporate Leadership Council of the Corporate Executive Board asked 880 high-potential employees if they were planning to leave their jobs in the next 12 months. More than 25 percent said they had plans to leave! (This was 2.5 times more than a...
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