Seth Godin- post 3/26/12:
Unhappiness compounds. Unaddressed, it compounds into frustration.
And frustration is the soul killer, the destroyer of worker and customer relationships, loyalty and progress.
The solution is pretty simple: address the unhappiness. Change the system or talk about the problem or acknowledge it if that’s all that can be done.
None of this can happen, though, unless there’s communication. Most open door policies are window dressing. Most, “is everything okay with your dinner?” is rote.
True communication, actual intention (and action) in digging deeper, is difficult work. If it doesn’t feel like you’re working at it, you’re probably not doing it right.
Is there an employee who is clearly not happy at work? Do you have two peers who are not getting along?
Ignoring the issues will not make them go away—at some point one or more employees will decide to leave your firm (and possibly a great employee).
We know that co-workers can be irritating at times and that differences in opinions occur – it is how we communicate and resolve those differences that matters to your organization’s climate.
Contact us to find out more about a framework to uncover the issues and resolve them in a positive way.
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