When an employee does not do what you expect… what could be the reason?

Here are twelve, listed by the main sources- employee motivation, ability, values, and the organization’s performance management.

Performance management:

  • They don’t know what they are supposed to do
  • They think they are doing it


  • They don’t know how to do it

Values (Beliefs):

  • They believe your way will not work
  • They believe their way is better
  • They believe something else is (or was) more important


  • They don’t know WHY they need to do it
  • There is no positive consequence when they do
  • There is no negative consequence when they do NOT do it
  • They are rewarded when they do NOT do it
  • They are punished when they do it
  • They expect a negative consequence when they do it


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