Does your manager have the competencies to be one?

You have rewarded your best supervisor with a promotion to manager.

She is the one person you could rely on to put out the fire, lead the charge on an install, and to get stuff done. Now you granted her the authority to lead the team and changed her role so now she has the time to “be a manager.”

But for some reason, she is not transforming the department as you expected.

You ask yourself, why does she:

  • Continue to react to problems instead of implementing process improvement
  • Work at the level of tactics and today’s work instead of thinking more strategically
  • Struggle with holding team members accountable
  • Spend more time than you expect in the field/ warehouse/  or “wandering around”
  • Fail to implement those projects that have been on your wish list for months or years

Your star supervisor may have the competencies to be a manager, or may need business systems and coaching to develop these skill sets.

Here is a short list of common competencies that both supervisors and managers should have:

  • Decisive Judgment
  • Planning and Organizing
  • Driving for Results
  • Managing Others
  • Coaching and Developing Others

Supervisors and managers also approach their work at different levels knowledge, methods, time horizon and involvement with process:

 Area

Supervisor

Manager

 Change

Adapting to Change

Championing Change

 Methods

Motivating Others

Relationship Management

 Knowledge

Functional or Technical Acumen

Business Acumen

 Time Frame

3-12 months

1-2 years (general managers 2-5 years)

 Systems/ process

Follow and support systems

Create, monitor, improve systems

If this situation sounds familiar, take a moment and rate your manager on the level of competence for each of these skills to answer the question “is she a supervisor or a manager?” Her development plan would then be designed to improve in these key areas.


Diana Southall is a fifth generation entrepreneur, and creator of the People Plan toolkit.™ Her firm specializes in coaching small business owners and managers to build, engage and reward a fabulous team!

You can start working with Diana with free members-only access to People coaching resources, including informative video training, articles, time saving documents and templates. Join the FREE membership club here.


Image courtesy of Master isolated images at FreeDigitalPhotos.net

Diana Southall is a fifth generation entrepreneur, and creator of the People Plan toolkit™. Her firm specializes in coaching small business owners and managers to build, engage and reward a fabulous team! You can learn more about the "9 Steps to Build a Fabulous Team" at her upcoming webinar – Click to register here.

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