Our prior article “What Drives Engagement?” listed the top 10 engagement drivers.
Two areas impact employee perceptions of their relationship with the supervisor (category 3):
1. Good relationship with supervisor
According to author James Robbins in his book “9 Minutes on Monday,” trust is the key component in a good relationship with your direct reports. He suggests a weekly “walkabout” to spend a few minutes talking informally with one team member to discuss something personal (not about work!) to show that you care.
2. Input into decision-making in my department
You don’t have to abdicate a decision to employees to get their input and improve their perceptions of “having a say.” Read our related post about “Total Reward #5 Autonomy” that shows a graph of the continuum of decision-making involvement
Three steps you can take NOW to improve employee perceptions of their relationship and role with (you) their direct manager:
- Schedule a time each week to do your “walkabout” to chat about the personal life of one employee.
- Find one moderately important decision you need to make soon, hold a meeting where you outline the issue and ask everyone to give input, discuss the ideas without “shooting them down” (you can share your thoughts and why you are considering this approach), and be sure to thank everyone for their contributions.
- After you have made the final decision, communicate this with your reasoning, again with recognition and appreciation for everyone’s input.
Article for more reading:
How to be a Better Boss in 2013 by leadership expert Jack Zenger (great tips here based on study of thousands of managers rated by their employees!)